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Support & Frequently Asked Questions

UPDATE NOTICE – 4/5/12:

GOOD NEWS! The update to the Light It app has been submitted to Apple! From what we could see during the testing phase, it looks like all known issues with Downloads and subscriptions should be fixed.

Push Notifications: The addition of push notifications through Newsstand looks to be the key to the fix. One Note about Push Notifications: You may want to adjust your push notification settings on your iPad. If your settings allow for immediate download via the notification, you may experience a slow down due to thousands of apps downloading at once. The file size increase is not too much bigger since we already had high-rez photos to begin with but we won’t be certain if a slow down could occur until the next issue comes out at the end of the month. If you have experienced slow downloads in the past, your push notification setting is something you may want to consider changing.

Account Button: The next update will contain a more streamlined, easier-to-use version of the account button within the app. This will allow you to sync up to 5 iPads (no iPhones) and it will allow you to go in and make changes such as removing a device or correcting an email.

Now that the app is in Apple’s hands it’s just a matter of waiting through the approval process.

Once again, we would not have been able to pinpoint and correct this error that affected roughly 1% of all installs if it weren’t for our users’ patience and willingness to help us troubleshoot each report. Thank you!

Q: Is Light It available for Android tablets?

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Q: What about iPhone, iPod or Android phones?

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Q: What about as a Mac app or on Zinio or as a PDF?

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Q: How do I get the Light It app?

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Q: How much does each issue cost? Is there a subscription?

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Q: How will I know if I want to buy an issue? Will there be a preview??

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Q: How can I read an issue of Light It?

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Q: I lost my place when I closed the app. Is there a bookmarking function or do I have to scroll through the whole issue?

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Q: How can I delete older issues of Light It to free up storage space on my iPad?

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Q: Will I lose the issues of Light It that I’ve purchased if I delete them from my iPad?

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Q: How do I get a back issue of Light It?

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Q: How will I know when a new issue of Light It is available?

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Q: What if I update to a new device and want to re-download an issue?

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Q: Why are there so many ads?

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Q: How do I close an issue of Light It?

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Q: How do I go from page to page?

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Q: Can I browse through Light It?

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Q: Can I directly jump to an article or page?

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Q: Can I view images full screen?

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Q: Can I zoom into an image to view it in greater detail?

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Q: How do I zoom into a page or image?

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Q: What is Guided Reading?

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Q: How does Guided Reading work?

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Q: What happens if I tap on an advertisement?

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