Support & Frequently Asked Questions

A: The developers are working on an Android tablet version but there is no projected release date as of right now as we continue to develop the Mac version.

A: There are no plans for making Light It available on the iPhone, iPod or
Android phone. The interface is too small to accommodate the Light It reading experience.

A: Light It is a tablet app. Its programming and interface is designed for tactile response. Light it was specifically designed to accommodate “pinch and zoom” photographs and swipe page navigation with a “smart read” feature – all of which cannot be recreated in a PDF.

A: Once the Light It app was updated to allow for subscriptions, the app was moved into Apple’s “Newsstand” section. To access Light It, just click the “Newsstand” shortcut on your iPad.

A: The premiere issue is free. All back issues and single-issue purchases are $2.99 apiece. Subscriptions are available from within the app (under “subscriptions” in the top, right corner) for $19.99/yr, which is 8 issues.

A: A subscription to Light It works just like any other magazine subscription – it begins with the most recent issue. Depending on when you subscribe, it may not begin until the next new issue.

A: In order to ensure proper delivery, you need to make sure your account is synched up. To do that, click the button at the top, right on the home screen (it looks like a group of people). From there, you can enter the email attached to your iTunes App Store and password. After you’ve synched you account, click the “restore” button. The app will “ping” your account and make sure all your Light It purchases are linked to your app. NOTE: You may have to sync and restore more than once (ie: pop-up notifications from iTunes and/or other apps can disrupt the sync process) in order to restore all your purchases.

A: Significant updates to the Light It app will clear out any older version on your iPad. You will need to sync your account and re-download your issues. Please see the answer above on how to sync your account.

A: In the past, some customers have had trouble restoring their accounts. This usually happens after they’ve made a major change to their iTunes account or may have more than one account. If you feel this may be the case, please contact Apple. They store all your purchase records and should be able to resolve issues with your account. Light It and Kelby Media Group does not have access to any purchase records or account information in relation to anything that comes from the Apple interface.

A: Yes. Tap on the issue you want to know more about and click the “summary” button. The table of contents will appear with a small explanation on each article. NOTE: the earliest issues of Light It have the title and author in the TOC instead of a brief summary.

A: Yes. You can also add notes for future reference as well. When you are reading an issue, you can call up three different options in the utility bar in the top, right corner – Bookmarks, Notes, and Bookmarks and notes. Each one is pretty self-explanatory.

A: On the home screen of Light It, tap on “Library” at the top of the screen.
In the library, tap on the issue you’d like to delete and click, “Delete.”

A: No. You can still see every issue of Light It (purchased and unpurchased) in the “library” portion of your app and can re-download any issue you’ve already purchased at any time but you need to sync your account. See, “A new issue came out and it’s still not letting me download it with my subscription” to learn how to sync your account.

A: You will receive a push notification. We will also notify readers via the Light It Facebook page and Twitter account.

A: Actually, there aren’t. The average American magazine contains 60% content and 40% advertising. Light It magazine contains 75% content and 25% advertising.

A: Your subscription must be cancelled within iTunes.

A: Tap on the top of the screen. A navigation bar shows up. Tap “close” to go back to the library.

A: Swipe the page to the left to move one page forward, or swipe the page to the right to move one page back.

A: Tap on the bottom of the screen. A navigation bar shows up. Tap and hold on the slider area, thumbnails of pages show up.
By moving the slider to the left or to the right you can navigate through the thumbnails of all pages. To directly go to a page, release your finger from the slider when you see the page you want to go to.

A: Double-tap on an image. To go back to the page view, tap on the image once.

A: Use the slider at the bottom of the page, or, within the table of contents, tap on an article headline or on an image and it will take you directly to that page.

A: Double-tap on an image. To go back to the page view, tap on the image once.

A: Some images may be available in a higher resolution than just page size. After you double-tap on an image, it may take a second for the image to load completely.
Now you can zoom in and out of the image (using the “pinch” gesture) and move the image around. To go back to the page, double-tap on the image again.

A: To zoom in on an image, use the “pinch” gesture. Place your thumb and index finger, pinched together, on the screen, and spread them apart.

To zoom out, place your thumb and index finger, spread apart, on the screen, and pinch them together. To zoom into text, double-tap on the text and use Guided Reading.

A: Guided Reading is the most convenient way of reading text. It mimics turning pages in a physical magazine and lets you focus on the text, without interrupting your reading flow.

A: Anywhere in the magazine, double-tap on the text you want to read.

At the bottom of the page some controls show up, and images and other page property may be faded. Using use the “pinch” gesture, or the magnifying glasses, set the zoom to a convenient level. The “arrow in a circle” control takes you to the beginning of the article, regardless where in the article you entered Guided Reading.

The right arrow moves forward in the article, the back arrow allows you to go back. The set zoom level will always be kept, but you also can change it any time. If you want to leave Guided Reading mode, tap on the “cross in a circle” control.

Should you unintentionally swipe the page while in Guided Reading mode, a little flag will show in the controls. Tap the flag, and Guided reading gets you back to where you left the article.

A: Tapping on an ad brings up a full-screen landing page on the advertiser’s Website (you must be connected to a wireless (wi-fi) network or a cellular network). Inside the pop-up window you can navigate through the advertiser’s Website the same way you would in a regular browser. To go back to into the Light It issue you are reading, tap on the “Close” button in the upper left corner.