A. Our subscribers tell us everyday that we provide the best online training on the planet for photographers, Photoshop users, and other Creatives, at any price. And, we’re so sure that you’ll be completely thrilled with your online training subscription to KelbyTraining.com that we offer a 100% money back guarantee if you don’t completely agree. It’s that simple!
If you wish to cancel your online training subscription for any reason, simply contact our customer service department at 800-201-7323. Our staff will be happy to assist you.
A: You can take care of all of your account and payment information, as well as canceling your subscription using this “Account Settings” page. You will need to log in to be able to access this area.
A: KelbyTraining is designed to work with most modern browsers. We support the current versions of Firefox, Internet Explorer, Safari, or Chrome. All lessons are also viewable on tablets and smartphones that support an HTML5 web browser.
A: Our videos require the free Adobe Flash Player for PC and Mac. All lessons are also viewable on tablets and smartphones that support an HTML5 web browser.
A: You can download it at: http://get.adobe.com/flashplayer/
A: Our videos are delivered via standard http on port 80. If the video will not play, please check with your network administrator.
A: You can choose between 360p, 480p, and 720p resolutions. The default is 360p; however if you select an alternative resolution, that preference will be retained for future videos you watch on the device where you made that selection. If you are using a metered Internet connection where you may be charged for bandwidth used, you should note that higher resolution videos use more bandwidth.
A: If you are experiencing buffering, simply pause the video. The player will keep your place as the video continues to load.
333 Douglas Road East
Oldsmar, Florida 34677-2922
Monday-Friday 8:30am-7:00pm EST