Alan Hess
Anne Cahill
Ben Willmore
Bert Monroy
Bill Fortney
Bill Frakes
Calvin Hollywood
Corey Barker
Cliff Mautner
Colby Brown
Dan Steinhardt
Dan Margulis
Dave Black
David Cuerdon
David Ziser
Dave Cross
Douglas Sonders
Eddie Tapp
Ed Greenberg
Erik Valind
Fay Sirkis
Frank Doorhof
Guy Kawasaki
Glyn Dewis
Jack Davis
Jack Reznicki
Janine Warner
Jay Maisel
Jeff Revell
Jeremy Cowart
Jerry Ghionis
Jim DiVitale
James Schmelzer
Joe Glyda
Joel Grimes
Joe McNally
John Paul Caponigro
Josh Haftel
Julieanne Kost
Katrin Eismann
Laurie Excell
Larry Becker
Lesa Snider
Lindsay Adler
Matt Kloskowski
Mike Kubeisy
Moose Peterson
Pete Collins
Peter Hurley
RC Concepcion
Richard Riley
Richard Harrington
Rick Sammon
Scott Diussa
Shawn Welch
Shelley Giard
Scott Kelby
Syl Arena
Taz Tally
Terry White
Tamara Lackey
Tom Bol
Tony Corbell
Tim Wallace
Vincent Versace
Zack Arias
NAPP Members: log in using your account to see member pricing. More info
Q. What is your Cancellation Policy?
A. Our subscribers tell us everyday that we provide the best online training on the planet for photographers, Photoshop users, and other Creatives, at any price. And, we’re so sure that you’ll be completely thrilled with your online training subscription to KelbyTraining.com that we offer a 100% money back guarantee if you don’t completely agree. It’s that simple!
Cancellation Policy:
- Monthly subscribers must cancel within the first 7 days of registration to receive a refund.
- Annual subscribers must cancel within the first 30 days of registration to receive a refund.
- Money back guarantee may only be applied once annually per institution, individual, or household.
If you wish to cancel your online training subscription for any reason, simply contact our customer service department at 800-201-7323. Our staff will be happy to assist you.
Questions & Answers
Q: How can I change my account details, payment information, or cancel my subscription?
A: You can take care of all of your account and payment information, as well as canceling your subscription using this “Account Settings” page. You will need to log in to be able to access this area.
Q: What internet browser will I need for online training?
A: KelbyTraining is designed to work with most modern browsers. We support the current versions of Firefox, Internet Explorer, Safari, or Chrome. All lessons are also viewable on tablets and smartphones that support an HTML5 web browser.
Q: Will I need to download any other plug-ins or other programs in order to watch the courses?
A: Our videos require the free Adobe Flash Player for PC and Mac. All lessons are also viewable on tablets and smartphones that support an HTML5 web browser.
Q: Videos are not showing up on my computer, where can I get the free Adobe Flash Player?
A: You can download it at: http://get.adobe.com/flashplayer/
Q: Will I be able to watch the videos if my computer is behind a corporate firewall?
A: Our videos are delivered via standard http on port 80. If the video will not play, please check with your network administrator.
Q: What video quality options are available?
A: You can choose between 360p, 480p, and 720p resolutions. The default is 360p; however if you select an alternative resolution, that preference will be retained for future videos you watch on the device where you made that selection. If you are using a metered Internet connection where you may be charged for bandwidth used, you should note that higher resolution videos use more bandwidth.
Q: I’m experiencing buffering no matter which resolution I choose. Now what?
A: If you are experiencing buffering, simply pause the video. The player will keep your place as the video continues to load.
Contact KelbyTraining.com
Mailing Address
KelbyTraining Inc.
333 Douglas Road East
Oldsmar, Florida 34677-2922
Phone & Fax
Phone: 813.433.5000
Fax: 813.433.5015
Monday-Friday 8:30am-7:00pm EST
Holiday Hours
Friday, December 21, we will be closing at 5:00pm
CS hrs will be 8:30am-5:00pm
Closed Christmas Eve Monday, 12/24/12
Closed Christmas Day Tuesday, 12/25/12
Monday, December 31, New Years Eve we will be closing at 3:00pm
Closed New years Day Tuesday 1/1/13
Toll Free in the USA
KelbyTraining: 800.201.7323
