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We get a lot of questions about our live stream events. Please take a look at this FAQ before the Webcast.
Hey, how come I don’t see the G-SNAP window yet? Is something wrong?
Nope, everything’s A-OK. The window will appear after you register for the webcast.
Will this be rebroadcast at a later time?
Yes, this webcast will be available on Kelby Training on webcast archive page.
What kind of connection do I need for optimal viewing?
You need to have a broadband connection.
Can I watch this on my iPhone or iPad?
No. We’re using Flash. You should be able to watch it on your Android though. 
My Broadband works fine but I can’t see the video. What gives?
Flash streaming video uses port 1935 by default. If you’re in an environment where your Internet is censored or restricted (such as in China, or an office, or a public building) you may need to talk with someone to make sure that they open port 1935 so that the video stream will work or try to find a computer that is not restricted.
My Broadband is fine and I’m on an unrestricted computer but the video still lags. Now what?!?!
Make sure that you have the most current version of flash installed and that your JavaScript is turned on. Other than that, we can’t see your computer or know your connections or settings so the only advice we have is, refresh. If anything doesn’t load, refresh. If the video starts to lag, refresh. If the live blog doesn’t work, refresh. If your dog is barking, refresh. If your house is on fire, refresh. If there are snakes on your plane, refresh. ;D
Whoa! The video is stuttering. It almost looks like stop-motion animation!
For some reason, that tends to happen on Macs (especially the Mac Book Pro). If you are experiencing this problem, right-click on the video to bring up the Flash options screen and uncheck “hardware acceleration.” That should do the trick.
Wow! The sound is really LOUD!
There’s a volume control on the video.
Wow! The sound is really QUIET!
There’s a volume control on the video.
Do I –have– to register to watch this?
Nope. You only have to register if you want a reminder.
I keep commenting but I don’t see my comments.
We experience an unusually high volume of comments during our live broadcasts so we have to moderate them in order for the guys to see more of the questions people ask and less of the “Hi Scott!” posts. Rest assured though, just as you see that your comment is awaiting moderation, it also appears in our queue. Every comment is seen by the Photoshop Guys but we typically only approve comments that benefit the overall audience.”
Do I have to register on the liveblog to comment?
Nope but you can choose to register with G-Snap if you like, especially if you’d like to have an avatar next to your comment. You can also connect via your Twitter, Facebook, or Yahoo! account.
When do you do the drawing for prizes?
We will randomly draw for prize winners immediately at the conclusion of the webcast.
When do you notify the winners of the prize drawing?
Winners will be notified via email within 48 hours of the end of the webcast.
Do I have to be watching to win?
Nope, we’ll simply draw from the names of those who registered for the webcast.
How do I buy the book?
There’s an ad on the bottom of the page that links directly to the book. Click there and you’ll be taken right to the
